Return and Refund Policy

Last updated: April 02, 2024

Thank you for shopping at Tofembeauty.

What is your Returns Policy?

Our returns policy is simple! You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.

If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible. Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.This policy is offered in addition to your legal rights.

How do I return an item?

Click here to start your return.

Can I return a product if I no longer want it?

We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us.

Click here to start your return.

What happens once my item is returned?

Once received, we’ll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

When will I receive my refund?

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Tofem Salon & Beauty Cosmetics

3 Sanders Parade,
Greyhound Lane,
London.
SW16 5NL

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods.